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FAQs
We offer our clients a wide range of IT support services including network setup and management, hardware and software installation, cybersecurity solutions, data backup and recovery, business continuity and disaster recovery planning and remote support.
Yes, we offer both on-site and remote support services. Our support technicians can visit your location to resolve issues that cannot be handled remotely.
We offer easy to understand pricing plans based on the services you require. We do not require long term contracts and offer support with no monthly minimums. Contact us for a free quote!
Regular business hours are Monday through Friday 8am to 5pm. We are off on Federal Holidays, but we have after hours support available for clients who need that level of assistance.
We support almost any type of business in the SMB market. We can handle all of your IT needs or work with your in house IT team. If your business is one that is not a good fit for us then we will tell you up front and help you get to the right resources for your business needs.
We are not a compliance company, we just do IT support. However, we work with clients who have all levels of compliance needs from HIPAA to CMMC 2.0 and are capable of working with your compliance team to develop the controls and procedures you need that relate to your technical systems.
While we offer the same level of IT service for clients we are not a traditional MSP because we do not charge monthly management fees for devices, we do not have long term contracts and we do not require monthly minimums. We are a break and fix IT support shop so our clients only pay for what they use.
We believe you should speak to someone who can solve your problem, not an answering service that triages the ticket. If you call our office a tech will answer who can troubleshoot the problem or dispatch an onsite support call. If we are busy or outside of business hours you will receive our voicemail and we return calls as soon as we are available. You can also email our support team to request a call or a tech to come onsite.
We are able to help clients manage updates on their computers to make sure everything stays patched and secure. Some clients have regulation that requires this on a routine schedule while others prefer to update the computers themseleves and call us if they get stuck. We can tailor our services to your needs.
We are able to simply configure firewalls and install them for clients who do not need active monitoring, and we can install and manage a firewall for those clients who need additional security. We are able to tailor our services to your needs.
We are able to tailor security to each client’s unique needs. We partner with a company called Kaseya to offer antivirus, EDR and 24x7x365 SOC monitoring for clients who are concerned about security or have regulatory requirements for this level of monitoring. We can tailor the endpoint security to your budget and needs.
We can provide clients with advanced quarantine and email support as well as email encryption. Every client is unique so the needs vary, but we are able to meet any security requirments a client may need.
Ransomware is a threat facing every business and our clients are no different. We can combine endpoint security, email security, user training and backup solutions to help prevent attacks and protect critical data. These solutions can be tailored to the client’s needs so contact us to learn more.
e-vos can assist with backing up data that is located on computers, in house servers, Office 365, Google Workspace, Microsoft Azure, NAS drives and other SAAS providers. One of the biggest misconcaptions is that all cloud data is backed up, it is not. We also work with clients to ensure availablity in a timely manner to data during a disaster. Contact us to learn more about our backup solutions.