Credit card processing has become a vital tool for many small businesses. The ability to swipe a credit card and accept payment on site allows businesses to improve their bookkeeping and owners to avoid the headaches and time commitment associated with collections. The collections process is often the most difficult and tedious process for business owners and professional services because often clients do not have the funds available or the work has already been performed. Credit card processing can streamline collections, but for the legal industry a different issue arises when trust accounts are involved. This is based upon South Carolina rules so please consult your local jurisdiction’s rules before considering whether or not to accept credit cards. In South Carolina the Bar association is clear that funds which are to be held in trust must be deposited directly into the IOLTA account, and… Read more!
This post is going to be brief because we have an employee out and I need to work on pressing matters within their workload. I often talk about workflows and processes inside of businesses, but the current situation for us has added further emphasis to the need to script employees' daily tasks and workflows. When the unexpected occurs and an employee is out sick or quits the company needs to be able to fill in seamlessly so the clients' experience is as unchanged as possible. Scripts allow other employees who may or may not be familiar with the work to step in and fill the void left by the absent employee. The best thing one can do when growing a business is script everything from the begriming then work with the scripts and improve them as the business grows. Again I apologize for the brief post, but next week will… Read more!
This week’s post will be short because there is no exact answer to the question that has been posed all week by clients. How do you know when a potential employee is a good fit for the company? For most business owners finding quality talent which also syncs with the work techniques and attitudes of the other employees is an incredibly difficult task. Many fortune 500 companies have begun using extensive personality profiling to place employees in the optimal role for their personality, but for most businesses this is not an option. The first step to having successful employee integration what their company needs, and set reasonable expectations for that employee. Too often people hire an employee with the intention of them filling one role, but within a very short period of time the person is filling multiple roles which are often disconnected. For… Read more!