For a business to be successful in applying technology to fix a problem with automation or to increase productivity, it must be able to correctly identify the issue, isolate the issue, determine how the issue could be corrected, locate the correct IT solution and successfully implement the solution. Successfully identifying and isolating an issue requires a business to understand how and why the issue occurred. Determining a path to correct an issue does not require knowledge of IT, in fact it often requires removing IT from the equation altogether. Finally, locating and implementing an IT solution that is successful requires diligence, patience, and a team approach. Identifying and isolating issues requires a business to look at its past and determine why the issue arose in the first place. Small- and medium-sized businesses face many of the same problems during the initial growth of the company. Businesses that do not start… Read more!